Blackstock Ford Lincoln - Updates re: COVID-19 / Coronavirus

Last Updated: Thursday March 26th, 2020, 11:35 AM

To our friends, family, customers and community,

We take your health & safety extremely seriously. Given the recent developments of the COVID-19 pandemic (informally referred to as the "coronavirus"), we are enacting strict & drastic measures at our dealership to keep our employees, customers and their families & communities safe.

Please note that information on this page could change without notice, at any time. We are adhering to the guidelines and measures put out by our governing bodies, which include but are not limited to the governments of Canada, Ontario and Mono; Wellington-Dufferin-Guelph Public Health; and Ford Canada.

It's our goal to keep our people employed, and stay open for business to meet the needs of our customers.

If you are financing or leasing through Ford Credit and are in financial distress and looking to defer payments, please do not call us, we cannot assist you - please visit ford.ca/finance and log into your Account Manager. If you do not have an online account, you will need your account number and the last 8 digits of your VIN. Once you are in your account, find the Services section and select "Payment Extension".

Please regard the following measures in place at our store, effective immediately, until further notice:

  • NEW & IMPORTANT: Building closed to public, "service pods" service available: We have made the tough decision to close our doors to the public. Instead, we will greet you outdoors, and offer you to wait in what we are calling our "service pods" - pick any vehicle on the lot that isn't under quarantine, and we will get you a sanitized set of keys and you can sit in the comfort of the car while you wait. Feel free to play with its features, recline and lay back, maybe take a nap! We will, after your vehicle is done, come get you, and then quarantine the car you sat in for 72 hours and sanitize it.
  • Pick-up and drop-off for service: Thanks to assistance from Ford, we are able to, at no extra charge, offer pick-up and drop-off our customers' vehicles for service, subject to availability of our drivers - we may not be able to service your vehicle immediately. We are offering this service to only customers that live within 20 km of either Blackstock Ford Lincoln for Ford & Lincoln vehicles or Quick Lane Orangeville for all other makes & models. We will not pick up the vehicle of anyone who has been diagnosed of having COVID-19 or are symptomatic of COVID-19, as per the below.
  • Service to be refused to symptomatic customers: This is of course a very sensitive subject and we are very sympathetic of our customers that are ill - even if they have the flu, or a common cold, and not the coronavirus. However, we will, at our own discretion, refuse service to customers that exhibit any symptoms of COVID-19, which include, but are not limited to: dry cough, breathing issues, fever, lethargy, confusion or shortness of breath. Please, for the safety of our employees and other customers, do not visit Blackstock Ford Lincoln, Bad Dog Modifications or Quick Lane Orangeville if you are exhibiting any symptoms of the disease; you will be refused entry or service. With that said, we will ask you to go home, and we will call you at home to reschedule your service in 14 days or later.
  • Essential employees to wear & change disposable gloves: Our employees that interact with customers and/or their vehicles will be wearing disposable nitrile or latex gloves, and change them frequently.
  • Non-essential employees to work remotely: Employees that have a work function that does not involve them interacting with employees will, as able, work from home.
  • Vehicle sales (deliveries) to be sanitized and quarantined: Upon sale of a vehicle, we will prepare the paperwork and store it inside the sold vehicle, sanitize the vehicle, and quarantine it for 72 hours before we will allow delivery.
  • Vehicles on test drive to be sanitized and quarantined: After the test drive of a vehicle, we will sanitize and quarantine the vehicle along with the keys for a minimum of 72 hours before we will allow it to be taken out again.
  • Test drives to be unaccompanied: To respect the rules of "social distancing," test drives until further notice will not be accompanied by a salesperson.
  • Vehicles serviced to be sanitized: Vehicles that are serviced at our stores will have their major points of contact sanitized (door handles, steering wheel, transmission shifter, etc).

We would like to thank everyone for their co-operation in this time of need; however, we strongly encourage everyone to use common sense, not panic, and follow guidelines & orders from your governments and health bodies at the federal, provincial and municipal levels to minimize the spread of these disease to protect our friends, families and communities.

Regards,

Blackstock Ford Lincoln